- The company is headquartered in Helsingborg. The company's postal address is Pinnmogatan 1 25464 Helsingborg.
- If you would like to get in touch with us, send an email to info@woodonwall.se with your matter and your contact information and we will get back to you shortly.
2. Order
- When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
- If there is something wrong with the order confirmation, you should immediately contact us via email to info@woodonwall.se.
3. Delivery
- Our normal delivery times are 1-2 weeks.
- If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us at the email address: info@woodonwall.se.
4. Prices
- All prices in the store are listed in SEK and all prices include 25% VAT.
- We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
5. Right of withdrawal
- When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the goods you have ordered.
5.1 When exercising your right of withdrawal:
- You must notify us that you are regretting your purchase. The message should be sent to us at info@woodonwall.se. Your message should clearly state your name, address, email address, order number and the goods to which the return applies.
- You should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal.
- When returning, you as the customer are responsible for the return shipping/shipping costs back to us. You are also responsible for ensuring that the goods are well packaged. You as the customer are responsible for ensuring that the goods arrive intact and are therefore responsible for the risk if the product is damaged when shipped back to us.
- From the refund amount, we reserve the right to deduct shipping costs and an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.
5.2 The right of withdrawal does not apply to:
- The right of withdrawal only applies to stock products. Products that are made to order or acoustic panels that are available with different colors of acoustic felt are considered special products that are made to order and are therefore not covered by the right of return or exchange. Samples are made to order and are also not covered by the right of withdrawal.
- Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
- Services that have been completed and where you have expressly agreed to the service being commenced without a right of withdrawal. For more on the statutory right of withdrawal, see here .
5.3 Unredeemed packages
For packages (sample boxes) that are not redeemed/collected from an agent, we reserve the right to invoice you as a customer for the actual shipping cost, return shipping and handling costs with a total of 300 SEK including VAT.6. Complaints and claims:
- We inspect all acoustic panels before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
- You must always contact us for approval before returning a defective item.
- The complaint should be sent immediately after the defect is discovered.
- Shade variations may occur on the acoustic panels and trim strips and are completely natural since wood is a natural material.
- The distance between ribs can have an error tolerance of +-1 mm without the product being considered defective.
6.1 How do you deal with defects?
- Any damage should always be reported to info@woodonwall.se, where you provide your name, address, email address, order number and a description of the error.
- If we are unable to replace you with a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
- We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.
7. Limitation of liability
- We take no responsibility for indirect damages that may arise due to the product.
- We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent delivery from the supplier.
- Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.
8. Product information
- We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as some color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
- Shade variations may occur on the acoustic panels and finishing strips and are completely natural since wood is a natural material.
- The distance between ribs can have an error tolerance of +-1 mm without the product being considered defective.
9. Information about Cookies
- According to the Electronic Information Act, visitors to a website must be informed, for privacy purposes, that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.
10. Personal data
- By shopping at Wood on Wall, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
- Wood on Wall is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in cases where you have requested newsletters or campaign offers - in order to be able to adapt marketing to your individual needs.
- The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
- Personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
- In order to be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.
- Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
- In connection with a purchase, your personal data is processed to fulfill the agreement with you.
- Marketing, campaigns and similar mailings take place with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
- When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
- The payment providers (payment services) that we use are: Swish, Klarna, Visa, Mastercard.
10.4.2 Freight companies
- In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is your first name, last name, and delivery address information. Your email address and/or mobile number may also be shared with the shipping company for notification purposes.
- The shipping companies we cooperate with are: DHL and Freja Transport.
10.4.3 Newsletter
- If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
- We use it to send newsletters.
10.5 Right of access
- You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
- You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
- You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Data Protection Officer
- Wood on Wall is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
- We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
- We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB, based in Helsingborg.
11. Changes to the General Terms and Conditions
- We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be posted online on the website. The changed terms and conditions are deemed accepted in connection with an order or visit to the website.
12. Dispute and choice of law
- In the event that a dispute cannot be resolved by mutual agreement between the company's customer service and the customer, you as a customer can contact the Swedish General Complaints Board, see arn.se. For residents of an EU country other than Sweden, you can submit a complaint online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
- In the event of any dispute, we will follow decisions from ARN or a corresponding dispute resolution body.
- Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
