Privacy policy
Privacy Policy
Your privacy is important to us, and we want you to feel secure when sharing your information with us. Our privacy policy describes what data we collect, the purpose of its collection, how you can control your personal information, and how to contact us.
DATA CONTROLLER
Wood on Wall Sweden AB (Organization Number: 559244-1504, Pinnmogatan 1, 25464 Helsingborg, Sweden) is the data controller for the processing of personal data on Wood on Wall. The data controller ensures that Wood on Wall processes personal data in accordance with applicable legislation.
If you provide information to any of our partners (e.g., Klarna, PayPal, or by clicking a link to one of our partners published on our website), the partner is responsible for processing your personal data.
What personal data do we collect about you as a customer and why?
This section explains the purposes of our data processing, the categories of personal data processed, and the legal basis for the processing.
To manage orders and purchases
Personal data is processed to:
- Deliver a purchased product or service, including notifications or communication regarding delivery.
- Handle returns, complaints, and warranty claims.
Categories of personal data:
- Name
- Contact information such as address, email, and phone number
- Customer number
- Order information (e.g., ordered products or delivery addresses)
Legal basis: Fulfillment of the purchase agreement.
To manage and administer your user account
Personal data is processed to:
- Provide access to login
- Maintain accurate and updated information
- Allow you to track purchase history
Categories of personal data:
- Name
- Contact information (e.g., address, email, phone number)
- Username and password
Legal basis: Legitimate interest. The processing is necessary to meet both your and our interest in managing and administering your user account.
To inform you about products and services
With your consent, personal data is processed to:
- Provide relevant product recommendations
- Simplify future purchases or similar actions
- Send direct marketing emails, including offers and promotions
Categories of personal data:
- Name
Legal basis: Legitimate interest. The processing is necessary to evaluate, develop, and improve our services, products, and systems.
To handle customer service matters
Personal data is processed to:
- Communicate with customers and respond to inquiries received via customer service channels (phone, email, or social media)
- Ensure correct recipient identification
- Investigate complaints or support cases
Categories of personal data:
- Name
- Contact information (e.g., address, email, phone number)
- Correspondence details
- Purchase details (e.g., purchase date, location, complaints, or issues with a product)
- User information (e.g., login issues)
- Technical information about your device for support cases
Legal basis: Legitimate interest. The processing is necessary to address customer service matters effectively.
To fulfill legal obligations
Personal data is processed to:
- Comply with legal obligations under laws, court rulings, or regulatory requirements (e.g., product liability, product recalls, or bookkeeping regulations).
Categories of personal data:
- Name
- Contact information (e.g., address, email, phone number)
- Correspondence
- Purchase details (e.g., purchase date, issues, or complaints)
- Personal identification number
- Payment information
Legal basis: Legal obligation.
SHARING AND TRANSFERRING PERSONAL DATA
Personal data may be shared with other companies Wood on Wall collaborates with, such as logistics, payment solutions, IT services, and marketing partners. Shared data is processed in accordance with our instructions and applicable data processing agreements.
Additionally, Wood on Wall may be required by law to disclose data to government authorities (e.g., police or tax agencies).
STORAGE OF PERSONAL DATA
Personal data is not stored longer than necessary for the purposes for which it was collected. When data is no longer relevant or required, it is deleted. High security and confidentiality are maintained in all personal data handling.
YOUR RIGHTS
Right to access:
You have the right to request information about the personal data we have stored about you. Upon request, we will provide a data register extract.
Right to rectification:
You have the right to request corrections to incorrect or incomplete data.
Right to erasure:
You can request the deletion of personal data under specific conditions, such as:
- When data is no longer necessary for its original purpose
- Consent is withdrawn, and no other legal basis exists
- Data has been unlawfully processed
Right to restriction:
You can request restricted processing under certain circumstances.
Right to object:
You can object to data processing for direct marketing or legitimate interests.
COOKIES
Cookies are used to track your preferences and improve the website’s functionality. By continuing to use the site, you accept the use of cookies.
CONTACT INFORMATION
For further questions about personal data handling, contact us at:
Wood on Wall Sweden AB
Pinnmogatan 1, 25464 Helsingborg, Sweden
Email: info@woodonwall.se
Phone: +46 760 222 959
CHANGES TO THE POLICY
This privacy policy may be updated to reflect changes in laws or regulations. The latest version will always be available on this page.
Last updated: December 20, 2021
